Terms of Service

Last updated: April 2026

By placing an order on UMA Water you agree to the following terms. These apply to all purchases made through our website.

1. Who We Are

UMA Water is a brand operated by Online Smarty LTD, registered in the United Kingdom.
Address: 124 City Road, London, EC1V 2NX, United Kingdom
Email: hello@umawater.com

2. Prices & Payment

All prices are in Euros (€). Payment is required in full at checkout. We ship DDP (Delivered Duty Paid) — all import duties and taxes are covered by us. You will never be charged extra on delivery.

3. Shipping & Delivery

Orders are processed within 1–2 business days. Delivery times and full shipping details are on our Shipping Policy page.

4. Right to Cancel (14 Days)

You have the right to cancel your order within 14 days of receiving it, for any reason and at no cost — this is your legal right as a consumer in the EU and UK.

To cancel, simply email us at hello@umawater.com with your order number. Return the item unused in its original packaging and we will refund you in full within 7 business days of receiving it back. Return shipping costs are your responsibility.

Filter cartridges that have been opened cannot be returned for hygiene reasons.

5. Returns & Refunds

We offer a 30-day return policy. Full details are on our Returns & Refunds page.

6. 2-Year Product Guarantee

All our products come with a legal guarantee of 2 years from delivery. If your product has a defect or does not work as described, contact us and we will repair it, replace it, or refund you — at no cost to you.

7. Damaged or Wrong Item

If your order arrives damaged or you received the wrong item, contact us at hello@umawater.com within 7 days of delivery with a photo. We will send a replacement or issue a full refund immediately, including return shipping.

8. Questions or Disputes

If something goes wrong, please contact us first at hello@umawater.com — we will always do our best to resolve it. If we cannot reach an agreement, you have the right to contact your national consumer protection authority.